Network learning and trust
The article is published in Financial Accountability & Management, volume 37, number 1, pp. 75-87, together with Lars G. Diethricson, from Aalborg University Business School. Read the article at ResearchGate.
When organizations engage in learning from each other through self-governed networks, they may encounter challenges regarding confidentiality. This is particularly true if external accountability needs of the network participants conflict with internal accountability among participants and/or network level objectives. This study shows how important it is to have specific agreements about not using findings for accountability outside the network. Empirical evidence comes from a longitudinal case study of a benchmarking project involving six independent public sector companies. Based on reciprocal trust among the participants, the promise of confidentiality was made up front and enforced throughout the network collaboration by the participants themselves.
See also: Bukh, Per Nikolaj & Lars G. Dietrichson. 2016. Collaborative benchmarking in the Danish District Heating Sector. International Journal of Public Sector Management 29(5):502-529.